Service Desk Specialist
Agile Resources & Access Data
Kissimmee, Florida
Contract
Posted on December 3, 2025
Job Description
Our client is looking for a Service Desk Specialist to join their team!
Location: Onsite in Kissimmee, Florida
Pay: $22-$24/hour W2
Here is what you will be doing:
Here is what our ideal candidate has:
Location: Onsite in Kissimmee, Florida
Pay: $22-$24/hour W2
Here is what you will be doing:
- Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
- Act as the first point of contact for clients via phone, email, and in-person.
- Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
- Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
- Perform daily system monitoring, verifying the integrity and availability of hardware and software.
- Apply operating system updates, patches, and configuration changes.
- Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
- Maintain accurate inventory and asset information.
- Develop and maintain technical documentation and procedures.
- Provide technical support after normal work hours when necessary.
Here is what our ideal candidate has:
- High School diploma or equivalent.
- 3+ years of IT support experience
- Proven ability to provide support via phone, web chat, remote access and in person.
- Knowledgeable, responsible and skilled experience in telecommunications systems
- Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
- Basic knowledge of networking operations and procedures.
- Ability to write and interpret technical documentation.
- CompTia A+ Certification is preferred
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Quick Overview
Company:Agile Resources & Access Data
Location:Kissimmee, Florida
Type:Contract
Category:Support